{"id":1449,"date":"2022-07-28T07:32:09","date_gmt":"2022-07-28T07:32:09","guid":{"rendered":"https:\/\/staging.renewvisa.com\/kzak\/?page_id=1449"},"modified":"2025-04-03T06:49:40","modified_gmt":"2025-04-03T06:49:40","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.novango.com\/kz\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Welcome to Novango! By accessing our website <\/span><a href=\"http:\/\/novango.com\/kz\"><span style=\"font-weight: 400;\">novango.com\/kz<\/span><\/a><span style=\"font-weight: 400;\"> and using our services, you agree to the following Terms and Conditions. Please read them carefully before making any bookings or using our services.<\/span><\/p>\n<ol>\n<li><b> General Terms<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Novango provides travel services, including visa assistance, tour packages, and related services.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By using our website, you agree to comply with these Terms and Conditions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We reserve the right to update or modify these Terms at any time without prior notice.<\/span><\/li>\n<\/ul>\n<ol start=\"2\">\n<li><b> Booking &amp; Payment<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All bookings are subject to availability and confirmation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices are listed in Kazakhstani tenge (KZT) and may be subject to change.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full payment or a deposit may be required to confirm a booking. Payment can be made via credit\/debit card, bank transfer, or other accepted methods.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any applicable service charges, government taxes, or additional fees will be specified at the time of booking.<\/span><\/li>\n<\/ul>\n<ol start=\"3\">\n<li><b> Cancellation &amp; Refund Policy<\/b><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Visa Services:<\/b><span style=\"font-weight: 400;\"> Fees for visa processing are non-refundable, even if the application is rejected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tour Packages:<\/b><span style=\"font-weight: 400;\"> Cancellations made 7 days before departure \u2013 Full refund minus service fees.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations made less than 7 days before departure \u2013 No refund.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds (if applicable) will be processed within 14 business days to the original payment method.<\/span><\/li>\n<\/ul>\n<ol start=\"4\">\n<li><b> Visa Assistance Disclaimer<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Novango acts as a facilitator for visa applications. We do not guarantee visa approvals, as this is at the discretion of the respective embassy or immigration authorities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are not responsible for delays or rejections caused by incorrect documentation or government policies.<\/span><\/p>\n<ol start=\"5\">\n<li><b> Travel Requirements &amp; Responsibilities<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Customers are responsible for ensuring they meet all travel requirements, including valid passports, visas, and vaccinations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are not liable for any travel disruptions, such as flight cancellations, lost baggage, or denied boarding.<\/span><\/p>\n<ol start=\"6\">\n<li><b> Limitation of Liability<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Novango is not responsible for any direct, indirect, or incidental losses due to travel delays, missed flights, or service provider failures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our liability is limited to the amount paid for the specific service booked through us.<\/span><\/p>\n<ol start=\"7\">\n<li><b> Privacy &amp; Data Protection<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Your personal data is processed in accordance with our Privacy Policy. We take reasonable steps to secure your data but cannot guarantee complete security against unauthorized access.<\/span><\/p>\n<ol start=\"8\">\n<li><b> Force Majeure<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We are not liable for service disruptions caused by circumstances beyond our control, including but not limited to the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Natural disasters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Government actions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Airline strikes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Political instability<\/span><\/li>\n<\/ul>\n<ol start=\"9\">\n<li><b> Dispute Resolution<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Any disputes shall be governed by the laws of Kazakhstan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Disputes will be resolved through negotiation; if unsuccessful, they will be referred to a court in Astana, Kazakhstan.<\/span><\/p>\n<ol start=\"10\">\n<li><b> Contact Information<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">For any inquiries regarding these Terms and Conditions, contact us at:<\/span><\/p>\n<p><b>\ud83d\udccd Address: <\/b><span style=\"font-weight: 400;\">Dostyk Avenue 5, IQ Coworking, Office No. 8, Astana, Kazakhstan<\/span><\/p>\n<p><b>\ud83d\udcde Phone:<\/b><span style=\"font-weight: 400;\"> +7 707 750 5212<\/span><\/p>\n<p><b>\ud83d\udce7 Email: <\/b><a href=\"mailto:info.kz@novango.com\"><span style=\"font-weight: 400;\">info.kz@novango.com<\/span><\/a><\/p>\n<p><b>\ud83c\udf10 Website: <\/b><a href=\"http:\/\/novango.com\/kz\"><span style=\"font-weight: 400;\">novango.com\/kz<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Novango! By accessing our website novango.com\/kz and using our services, you agree to the following Terms and Conditions. Please read them carefully before making any bookings or using our services. General Terms Novango provides travel services, including visa assistance, tour packages, and related services. By using our website, you agree to comply with&hellip; <a class=\"more-link\" href=\"https:\/\/www.novango.com\/kz\/terms-conditions\/\">Continue reading <span class=\"screen-reader-text\">Terms &#038; Conditions<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1513,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1449","page","type-page","status-publish","has-post-thumbnail","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms &amp; Conditions - Travel to Kazakhstan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.novango.com\/kz\/terms-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; Conditions - Travel to Kazakhstan\" \/>\n<meta property=\"og:description\" content=\"Welcome to Novango! 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